Industry Professionals > Documentation

Solar Panels Plus LLC
Payment, Shipping, Returns, Legal Policies

All business conducted between a customer and Solar Panels Plus LLC (SPP) is subject to the terms, conditions and policies of this document.

Payment Terms
All orders are prepaid before shipping. All payments must be made in US Dollars. SPP accepts check, credit card, or PayPal from USA customers. Checks may be held for clearance or verification. Non-USA customers may use credit cards (with verification) or PayPal for orders up to $2,500, international orders above $2,500 are paid via wire transfer. No cashiers checks or money orders will be accepted. Orders under $7,500 are paid at the time of the order. Orders above $7,500 require a 50% deposit and balance paid before shipping. All container, private-label, special order, or non-standard orders must be fully prepaid or paid 50% deposit with balance secured by approved LOC (Letter of Credit) drawn on a USA bank.

Shipping Policy
SPP ships products to its customers only via common carrier. SPP does not itself deliver products or make any products available for customer pick up except via common carrier. It is the exclusive responsibility of the customer to pay any shipping costs, fees, taxes or other costs incurred in shipping. The estimated shipping quote provided by SPP is the quote provided to SPP by the applicable common carrier. If shipping circumstances beyond the knowledge or control of SPP cause additional shipping costs or fees, such as security inspection, restricted delivery, lift-gate costs, inaccessible delivery address, etc., customer is responsible for the additional costs or fees.

Shipping Damage Claims
Customer must inspect the shipment carefully upon receipt and note in writing, any damage, on the shipping company’s documents, and retain a copy of the noted document. If the packaging has been dented, crushed or otherwise damaged and if not possible to fully inspect at time of delivery, the customer must note on the shipping company shipping documents “package damaged, may have concealed damage”. The customer must inspect the products promptly, delayed claims for damages are not usually successful. SPP can assist you with a damage claim but SPP is not responsible for shipping damages. All damage claims must be filed with the shipping company and are subject to applicable tariff or law.

Return Merchandise Authorization
SPP is under no obligation to accept any merchandise for return for any reason other than under an approved warranty claim or if we shipped a product different from what was ordered (wrong item) and only then after issuance of a RMA (Return Merchandise Authorization). It is the customer’s responsibility to determine, and order, the correct product for the customer’s application. SPP may agree to accept returns for exchange or refund at its sole discretion. Any merchandise returns authorized by SPP, other than for defective or wrong product, must be return shipped pre-paid and any refund or exchange may be subject to a deduction for shipping costs incurred plus a restocking fee of up to 25%. Custom or special ordered products are not returnable. Before shipping any item to SPP, customer must first contact SPP and obtain a RMA number. SPP will refuse delivery of any items shipped to us that do not have a valid RMA number on the shipping label.

Advance Replacement
In order to make any exchanges or replacements as quickly as possible for the customer, when possible, SPP provides an advance replacement option whereby SPP can replace an item prior to receiving the item back from the customer. In order to ensure that SPP receives the exchanged or replaced item back in a timely manner, SPP requires advance payment for the replacement item and will refund or credit the payment after the replaced or exchanged item has been received, inspected/approved, provided it is received within 30 days. Due to restrictions imposed by our suppliers, we must receive the replaced items within the 30 day window or we cannot get credit for the parts and in that case, we cannot offer credit to the customer. If SPP does not receive the exchanged or replaced item back from the customer within 30 days of shipping the replacement item, no credit or refund shall be made.

Collections & Legal
If SPP takes action to collect any unpaid monies from customer, SPP shall be entitled to recover its reasonable collection and/or legal costs from the customer. In the event of any legal action brought under, by, or between the parties, exclusive law choice and venue shall lie in Chesapeake, VA, USA.